An excellent company with great items customer service that is.Very good.
Very swift and efficient response from the consumer care group.
**UPDATE** we received a satisfactory reply and upgrade soon after this post. We put a time that is first on 4th December whilst still being have never gotten these products. I’ve delivered messages that are several had no answer. I am aware it really is a busy time but We have put numerous Christmas time purchases at exactly the same time with a lot of other programs including one out of the States and all have been delivered.
Thank you for your feedback, develop you are well.
As a result of impact COVID-19 has had on our company we actually have a 72 hour wait time for the e-mails, we have been doing our absolute best to help keep provides operating and customers delighted. We have looked at this & We cannot see any communication from your self in customer service enquiries, also we now have additionally answered to all or any clients beneath the name of Jo.
We will be pleased to direct you towards in whatever way possible, please can you send out an email with TRUSTPILOTJ as an interest so we could consider this effortlessly.
We ordered using this brand name for the time that is first & although distribution is fast, We received USED items, i have posted photos online but its disgusting. 1 package had the seal on the exterior unopened but you can view inside that the product is actually utilized! In addition however in my other product there clearly was things missing! We didnt pay money to get utilized & lacking items?In addition ordered a freebie from their Ebony Friday deal but this is also disappointing since it was not any such thing like what exactly is actually detailed on line! That you don’t obtain a real brush or lipstick, all i obtained had been a crap inexpensive mini brush ( perhaps not the thing that was shown online) and a tiny cooking cooking pot of foundation just. No lipstick despite the fact that its supposed to be a lipstick deal.Tried calling their help & they stated as its a ‘freebie’ i cannot obtain a reimbursement. (Disgusting). No term on why they cannot refund my other product which was tampered with. I’ve squandered a complete great deal of cash with this brand name, do not risk tossing your cash away until you love being employed makeup under false marketing.
Good early morning Sara, i am hoping you will be well? We many thanks for the feedback.
We are able to be certain to which our items are stated in cleanrooms and then transported to a clean logistics warehouse that is guaranteed. This is certainly a really severe accusation and is one thing we are looking at.
A freebie or not if a product is faulty, we will refund an order regardless of if its. Wouldn’t it be feasible for you to definitely deliver us these pictures and return the merchandise to us for the full refund? When performing therefore please can you offer me with purchase figures as I cannot find anything on matchocean reviews the system from your name so I can look into the missing lipstick.
Please e-mail customer service
Ordered a menвЂ™s secret field which arrived yesterday quickly distribution certainly. Once I started the container an item had leaked non the less those items in the field had been positively amazing for the ВЈ10 i acquired a sanitiser with wallet a wonderful wood beard comb a shower gel a shaving cream both smell amazing a black shower scrubby ball a posh black colored and white brush plus some snake venom serum. We called customer support today and had been the subject of to an attractive man called Andrew who was simply so understanding and stated he would change the container straight away and then he did exactly that by bringing the container to the house when I didnвЂ™t live too removed from where these are typically based given that is certainly going far beyond they usually have made my time additionally the 2nd package had been in the same way great value whilst the very first package therefore if anybody is contemplating obtaining a field simply do it you will be happy which you did. I additionally ordered some christmas sanitiser wallets that was included with a container of sanitiser plus they are therefore sweet and you also cannot anywhere buy these to complement the cost IвЂ™m giving them very little presents towards the staff at your workplace. I’ve formerly purchased things and not disappointed. Many thanks yet again and carry on with the work that is good. Merry Christmas Time рџЋ„